Service and Warranty

Traeger Grills takes pride in every product we make and we want to ensure that each experience with our products exceeds your expectations. However, should you encounter an issue with your Traeger Grill, please contact us during office hours (Monday – Friday, 9am – 5pm, excluding public holidays) on (02) 6639 5555 so we can assess your issue and attempt to resolve in a timely manner. Additionally, please refer to our faq section to see if your issue is easily resolved or you need to contact us..

LIMITED 3 -YEAR WARRANTY

Against defects for 3 years from the date of purchase. Product will be replaced or refunded at our option. At your cost, deliver product and Proof of Purchase to Seabreeze Oz Pty Ltd at 63 Centennial Circuit Byron Bay, 2481 NSW, Australia. Ph 02 6639 5555. Further details at www.traegergrills.com.au or contact sales@traegergrills.com.au

Your benefits under this Traeger Grills warranty are in addition to your other rights and remedies under a law in relation to this product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For assistance with assembly or installation, parts, and customer service (English only, please), you can phone, email, or write us at:

 

TRAEGER AUSTRALIA CUSTOMER SERVICE

Phone: +61.2.6639.5555

Email: sales@smithoptics.com.au

SEABREEZE OZ PROPRIETARY LIMITED

63 CENTENNIAL CIRCUIT, BYRON BAY, NSW 2481